Office Policies

Office Hours and Emergency Information

Office Hours: Monday through Friday, 9:00 a.m. to 4:30 p.m. Major holidays observed.
Emergencies (Medical or Mental Health): Call 911 or visit the nearest emergency room for immediate assistance.
Mental Health Crisis: Dial 988 to connect with the National Suicide Prevention Lifeline for urgent mental health support.
Urgent After-Hours Inquiries: Contact Dr. Beck at 404-395-5025 or Dr. Robbins at 404-692-1544. Routine inquiries will be addressed the next business day.

Nature of Appointment: The initial appointment for new patients is a consultation to assess their needs and is not a commitment to provide ongoing psychiatric care.
Your appointment time is reserved only for you. We do not "double book." Therefore, a fee of $200 applies for missed initial consultations or late arrivals which prevent completion of the intake (usually more than 10 minutes).
Decision for Ongoing Care: Following the consultation, the doctor will decide whether our clinic can meet the patient's care needs on an ongoing basis.

Payment at Time of Service: Full payment is due when services are rendered.
Accepted Payment Methods: We accept checks, cash, and credit cards.
Insurance Claims: We file claims with insurers we accept. Patients are responsible for payment if insurance does not cover services within 60 days.

Cancellation Fee: $100 for no-shows (including late arrivals after appointment time), cancellations, or rescheduling of follow-up appointments with less than 24 hours' notice.
New Patient Appointments: A fee of $200 applies for missed consultations or late arrivals (more than 10 minutes).
New Patient registration forms must be received at least 24 hours prior to the appointment. If not received by the deadline, the appointment will be canceled and a no-show fee of $200 will be assessed.
Policy for No-Shows and Repeated Cancellations: Regular no-shows or cancellations may result in a reevaluation of your treatment arrangement and could result in termination of treatment.

Refill Requests: Available during office hours; processed within 1-2 business days.
Eligibility for Refills: Current patients maintaining regular appointments.
Medication Supply Monitoring: Patients are expected to keep track of their medication supply.

Charges for Documentation: $50 per FMLA, Disability Forms, and special letters request.

Discontinuation by Patient: Patients may terminate treatment at any time, with a recommendation to discuss this with their doctor.
The provider may end the treatment relationship for reasons including but not limited to noncompliance with treatment (e.g., not taking prescribed medications, declining proposed treatment recommendations/referrals, missing appointments, or other noncompliance), missing appointments, lack of follow-up for greater than six months, abusive behavior towards providers or staff, medical developments that may require a different level of care, or other reasons that may interfere with appropriate care.

Validity and Responsibility: The agreement remains effective until a change is notified in writing. The current guarantor is responsible for all charges incurred prior to the change.

Commitment to Privacy: Details provided in our separate Confidentiality and Privacy Policy.

Expected Conduct: Timely arrival, communication of health changes, adherence to treatment plans, and respectful communication with providers and staff.