Office Policies

Office Hours and Emergency Information

• Office Hours: Monday through Friday, 9:00 a.m. to 4:30 p.m. Major holidays observed.
• Emergencies (Medical or Mental Health): Call 911 or visit the nearest emergency room for immediate assistance.
• Mental Health Crisis: Dial 988 to connect with the National Suicide Prevention Lifeline for urgent mental health support.
• Urgent After-Hours Inquiries: Contact Dr. Beck at 404-395-5025 or Dr. Robbins at 404-692-1544. Routine inquiries will be addressed the next business day.

Initial Consultation for New Patients

• Nature of Appointment: The initial appointment for new patients is a consultation to assess their needs and is not a commitment to provide ongoing psychiatric care.
• Your appointment time is reserved only for you. We do not “double book.” Therefore, a fee of $200 applies for missed initial consultations or late arrivals which prevent completion of the intake (usually more than 10 minutes).
• Decision for Ongoing Care: Following the consultation, the doctor will decide whether our clinic can meet the patient’s care needs on an ongoing basis.

Payment Policy

• Payment at Time of Service: Full payment is due when services are rendered.
• Accepted Payment Methods: We accept checks, cash, and credit cards.
• Insurance Claims: We file claims with insurers we accept. Patients are responsible for payment if insurance does not cover services within 60 days.

Appointment Changes/Cancellations

• Cancellation Fee: $100 for no-shows (including late arrivals after appointment time), cancellations, or rescheduling of follow-up appointments with less than 24 hours’ notice.
• New Patient Appointments: A fee of $200 applies for missed consultations or late arrivals (more than 10 minutes).
• New Patient registration forms must be received at least 24 hours prior to the appointment. If not received by the deadline, the appointment will be canceled and a no-show fee of $200 will be assessed.
• Policy for No-Shows and Repeated Cancellations: Regular no-shows or cancellations may result in a reevaluation of your treatment arrangement and could result in termination of treatment.

Medication Refill Policy

• Refill Requests: Available during office hours; processed within 1-2 business days.
• Eligibility for Refills: Current patients maintaining regular appointments.
• Medication Supply Monitoring: Patients are expected to keep track of their medication supply.

Request for Forms or Letters Policy

• Charges for Documentation: $50 per FMLA, Disability Forms, and special letters request.

Termination of Treatment

• Discontinuation by Patient: Patients may terminate treatment at any time, with a recommendation to discuss this with their doctor.
• The provider may end the treatment relationship for reasons including but not limited to noncompliance with treatment (e.g., not taking prescribed medications, declining proposed treatment recommendations/referrals, missing appointments, or other noncompliance), missing appointments, lack of follow-up for greater than six months, abusive behavior towards providers or staff, medical developments that may require a different level of care, or other reasons that may interfere with appropriate care.

Financial Guarantor Agreement

• Validity and Responsibility: The agreement remains effective until a change is notified in writing. The current guarantor is responsible for all charges incurred prior to the change.

Confidentiality and Privacy

• Commitment to Privacy: Details provided in our separate Confidentiality and Privacy Policy.

Patient Responsibilities

• Expected Conduct: Timely arrival, communication of health changes, adherence to treatment plans, and respectful communication with providers and staff.

Feedback and Complaints

• Feedback System: We welcome patient feedback and complaints through our designated channels.